Compatible device and software requirements at and the App Store or Google Play Store. You may need to re-download content if you use more than 5 devices. Downloaded content deleted from device 48 hours after viewing starts or no later than 30 days after download. To download content you also need Sky Go Extra £5 extra a month (no extra cost with Multiscreen for Sky + customers). Available on registered compatible devices (device and software requirements at and the App Store or Google Play Store. Selected content available to stream and download on demand at no extra cost via WiFi/3G/4G (charges may apply). Sky Kids app: Available at no extra cost with the Sky Kids pack. Set-up: New customers: £20 Existing Sky Q customers: £20 Existing Sky+HD customers upgrading to Sky Q: £219. Offers you have on your current basic TV monthly subscription may not be added to your new package. Upgrading will move you to our Sky Signature pack, including all your current channels, costing an extra £1 a month for 18 months. Sky Kids: Prices may change during your contract period. ^ Top Performing Provider: Sky received the joint fewest complaints per 100,000 customers measured by Ofcom for fixed broadband only (excludes landline) in its latest Telecoms and Pay TV Complaints Report (published 06 September 2021).